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Support & Contact

Get help, request features, or report issues with ChartLense.

Contact Methods​

Platform Requests​

Missing your trading platform? We're always expanding ChartLense support.

  • Email: [email protected]
  • Subject: Platform Request - [Your Platform Name]
  • Include: Platform website, chart types you use, why it's important to you

General Support​

Need help with installation, registration, or using ChartLense?

  • Email: [email protected]
  • Response Time: Usually within 24 hours
  • Include: Your browser version, operating system, and specific issue

Feature Requests​

Have an idea to make ChartLense better?

  • Email: [email protected]
  • Subject: Feature Request
  • Include: Detailed description of the feature and how it would help you

Bug Reports​

Found something that's not working correctly?

  • Email: [email protected]
  • Subject: Bug Report
  • Include: Steps to reproduce, expected vs actual behavior, browser info

What to Include in Your Message​

For Platform Requests:​

  • Platform name and website
  • Chart types you typically analyze
  • Why this platform is important to you
  • Trading volume/frequency on this platform

For Technical Issues:​

  • Browser version (Chrome, Edge, etc.)
  • Operating system (Windows, macOS, Linux)
  • ChartLense version (found in extension details)
  • Steps to reproduce the issue
  • Screenshots if applicable

Response Times​

  • General Support: 24-48 hours
  • Bug Reports: 24-48 hours
  • Platform Requests: 1-2 weeks (requires evaluation)
  • Feature Requests: 2-4 weeks (requires planning review)

Community​

While we don't have official community forums yet, you can:

  • Leave reviews on the Chrome Web Store
  • Share feedback through the extension's feedback button
  • Email us for any questions or suggestions

Emergency Issues​

For critical issues that prevent you from using ChartLense:

  • Email: [email protected] with "URGENT" in the subject line
  • Response: Within 12 hours during business days

We value your input and are committed to making ChartLense the best trading analysis tool available.