Refund Policy

We offer a 30-day satisfaction guarantee for first-time subscribers to our paid plans (STARTER and PRO).

Full Refund Eligibility (within 30 days of initial purchase):

• Technical issues preventing service functionality
• Service does not meet described features or functionality
• Billing errors or unauthorized charges
• Dissatisfaction with service quality

Fair Usage and Pro-rated Refunds:

While each AI analysis incurs immediate computational costs (OpenAI API fees, cloud infrastructure, processing overhead), we balance customer satisfaction with fair usage:

• Light usage (≤50% of quota): Full refund available
• Heavy usage (>50% of quota): Pro-rated refund based on quota consumed
• Multiple upgrades/downgrades: Refunds subject to review

How to Request a Refund:

Contact us at [email protected] with:

• Your account email address
• Transaction ID or purchase date
• Reason for refund request

All refund requests are processed by Paddle, our Merchant of Record, on a case-by-case basis. Refunds are issued to the original payment method within 5-7 business days.

The following items are non-refundable under all circumstances:

• LenseBoost purchases: One-time quota top-ups are consumed immediately and cannot be refunded
• Subscription renewals: Refunds only available within 30 days of initial purchase, not for recurring renewals
• Unused subscription periods: No refunds for unused time after cancellation (access continues until end of billing period)
• Terms of Service violations: Accounts terminated for policy violations are not eligible for refunds
• Fraud or abuse: Evidence of refund abuse, manipulation, or fraudulent activity disqualifies refund eligibility

You may cancel your subscription at any time through:

• Your account settings in the Chrome extension
• The Paddle customer portal accessible from our website
• Contacting support at [email protected]

After Cancellation:

• You retain access to paid features until the end of your current billing period
• Your account then reverts to the FREE tier (10 analyses per day)
• No refunds are provided for unused days in your billing cycle (per Section 2)
• You may request a refund if within 30 days of initial purchase (per Section 1)

If you downgrade from a higher tier (e.g., PRO to STARTER):

• The downgrade takes effect at your next billing cycle
• You continue to enjoy current plan benefits until then
• No refunds or credits for the price difference

For EU/UK Customers: You have a statutory right of withdrawal under EU consumer protection laws (Directive 2011/83/EU) and UK Consumer Contracts Regulations.

30-Day Withdrawal Period:

• You may cancel your subscription within 30 days of purchase
• Refunds processed according to Section 1 (fair usage and pro-rated terms apply)
• Contact [email protected] to exercise your right of withdrawal

Digital Content and Immediate Performance:

By subscribing, you expressly request immediate access to our AI analysis service. You acknowledge that:

• Each analysis triggers immediate computational costs (OpenAI API, cloud infrastructure)
• Digital content delivery begins immediately upon subscription
• Heavy usage (>50% quota) may result in pro-rated refunds rather than full refunds

Our 30-day satisfaction guarantee (Section 1) meets or exceeds EU statutory withdrawal rights while accounting for actual service consumption.

Refunds may be considered on a case-by-case basis only for:

• Technical errors: Duplicate charges or billing system errors
• Service outages: Extended service unavailability (>48 hours)
• Fraudulent transactions: Unauthorized charges

To request a refund exception, contact [email protected] with:

• Your account email
• Transaction ID or date
• Detailed description of the issue

All refund requests are processed by Paddle, our Merchant of Record. We will review each request within 5 business days. Final approval is at Paddle's discretion in accordance with their Buyer Terms.

If you notice an unexpected charge:

1. Check your subscription status in the Chrome extension
2. Review your billing history in the customer portal
3. Contact [email protected] before initiating a chargeback

Important: Initiating a chargeback without contacting us first may result in immediate account suspension and loss of access to all services.

This refund policy is provided by Kolmira UG (haftungsbeschränkt).

For complete contact information, business details, and refund requests, please see our Imprint.

Response Time: We aim to respond to all refund requests within 5 business days.