Privacy Policy

Your privacy is important to us. It is ChartLense's policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate.

This privacy policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

We only collect information about you if we have a reason to do so. For example, to provide our services, to communicate with you, or to make our services better. We collect this information from three sources:

• Information you provide to us directly
• Information we get from your use of our services
• Information we receive from third parties

Types of Data Collected

• Account information (email, username)
• Payment information (processed securely by Stripe)
• Usage data (analysis requests, preferences)
• Technical data (IP address, browser type, device information)
• Cookies and similar technologies

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. However, we may share your data with:

• Service providers who support our operations (e.g., email service providers, payment processors), subject to strict confidentiality and data protection obligations
• Legal authorities, if required to comply with a legal obligation or enforce our rights

Under the GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of incorrect data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

We retain your personal data only for as long as necessary to provide you with our services and as described in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but no longer than 36 months after your last activity.

We process your personal data under the following legal bases:

• Performance of the contract when you use our services
• Your consent when you agree to optional features
• Our legitimate interests in improving our services
• Compliance with legal obligations under EU and German law

We use cookies and similar tracking technologies to track activity on our website and store certain preferences. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality
• Functional cookies: Remember your preferences
• Analytics cookies: Help us improve our services

We value your trust in providing us your personal information, and we are committed to protecting it. We use commercially acceptable means to protect your personal data against unauthorized access or alteration, including:

• Encryption of data in transit using SSL/TLS
• Secure storage of personal data
• Regular security assessments
• Access controls and authentication measures

You can contact our Data Protection Officer at [email protected] for any concerns about your privacy or data protection rights.

We may update our privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

Your continued use of our service after any changes to this Privacy Policy constitutes your acceptance of the changes.